top of page

Product Checking Policy

  • Buyers must record a video upon receiving the package and re-pack the product completely if they wish to file a complaint later.

  • Customers are allowed to open the package and check the items before making payment.

  • Please check the quantity, color, size, and condition of the product upon receipt.

  • Customers are allowed to try on the product directly.

  • Customers may refuse to accept the order if:
    • The product is incorrect in style, size, or color.
    • The product is defective, torn, stained, or has broken accessories.


📌 Note:
• If the product matches the order and has no defects → please accept and complete the payment.
• The shop supports size/color exchange within X days if stock is available (customers cover two-way shipping costs).
• Defective products caused by the shop/manufacturer will be exchanged free of charge.


For any inquiries, please contact our Customer Service directly:


Ms. Thu: Mobile: 0909 804 997, Email: thu.corpacosaigon@gmail.com

Live Chat: Available on our website from 9:00 AM – 6:00 PM (Mon–Sat)


👉 Thank you for trusting and shopping at cowboy-wear.com!

bottom of page