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Privacy Policy

Privacy Policy of Cowboy Wear


Effective Date: April 11, 2025


Website: https://cowboy-wear.com

This Privacy Policy explains how CTY TNHH CORPORATION OF THE PACKAGING COMPANIONS IN VIETNAM ("we," "our," or "us") collects, uses, shares, and protects personal information obtained through cowboy-wear.com ("Website").

By using our Website, you consent to the practices outlined in this Privacy Policy.

1. Company Information

  • Company Name: CTY TNHH CORPORATION OF THE PACKAGING COMPANIONS IN VIETNAM

  • Business License / Tax Code: 0314568280

  • Registered Address: 18 Bis/18 Nguyen Thi Minh Khai, Da Kao Ward, District 1, Ho Chi Minh City, Vietnam

  • Website: https://cowboy-wear.com


2. Types of Data We Collect
 

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Types of Data We Collect:

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a. Personal Information

We collect the following personal information when you make a purchase, contact our support team, or interact with our Website:

  • Full name

  • Phone number

  • Email address

  • Shipping and billing address

  • Payment method details (processed through secure third-party services like VNPay)


b. Technical & Usage Information
Collected automatically through cookies, tracking technologies, or third-party analytics tools:

  • IP address

  • Device type and operating system

  • Browser type and version

  • Pages visited and time spent

  • Referring website (if applicable)

  • Location data (approximate)


3. Purpose of Data Collection
We collect and use your data for the following purposes:

  • Order Fulfillment: To process, ship, and deliver your purchases

  • Customer Service: To respond to your inquiries and provide assistance

  • Payment Processing: Secure transactions via VNPay

  • Marketing & Promotions: With your consent, to send you updates, promotional emails, or discount offers

  • Website Optimization: To enhance user experience, navigation, and performance

  • Legal Compliance: To meet regulatory, tax, or legal obligations under Vietnamese law


4. Legal Basis for Processing (under Vietnamese Law)
We process personal data based on:

  • Your explicit consent

  • Contractual necessity (e.g., order fulfillment)

  • Legal obligations (e.g., invoice requirements)

  • Legitimate business interests (e.g., fraud prevention)


5. Payment & Shipping Information

  • Payment Method: We use VNPay to process all payments securely. Your card or banking details are encrypted and not stored on our servers.

  • Shipping Partner: All orders are delivered through FedEx, a trusted international logistics partner. Your name, address, and phone number will be shared with FedEx solely for delivery purposes.


6. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to:

  • Maintain your shopping cart

  • Understand user behavior and preferences

  • Deliver relevant promotions or ads

  • Improve speed and functionality

You can manage or disable cookies through your browser settings. However, doing so may impact your user experience.

7. Data Retention
We retain your personal information for as long as needed to:

  • Complete the purposes outlined in this policy

  • Comply with applicable legal, accounting, or reporting requirements

If you request account deletion or data removal, we will anonymize or securely delete your information, except where retention is required by law.

8. Data Security Measures
We take the protection of your data seriously. Measures include:

  • Secure Socket Layer (SSL) encryption

  • Firewall and antivirus protection

  • Restricted access to personal data by authorized personnel only

  • Secure data storage and backup systems

However, no method of transmission or storage is 100% secure. While we do our best, we cannot guarantee absolute security.

9. Data Sharing & Third Parties
We may share your personal data only with:

  • Payment Gateway: VNPay

  • Shipping Service: FedEx

  • IT and Hosting Providers: To operate and maintain the Website

  • Legal Authorities: If required under Vietnamese law or by court order

We do not sell, rent, or trade your personal data to third parties.

10. Your Rights
Depending on applicable Vietnamese law, you may have the right to:

  • Request access to your personal data

  • Correct or update inaccurate data

  • Request deletion of your personal data

  • Withdraw your consent at any time

  • Object to or restrict certain processing activities

To exercise your rights, contact us at support@cowboy-wear.com.

11. International Data Transfers
If you are located outside Vietnam, please note that your information may be processed in Vietnam or other countries with different data protection standards. We take steps to ensure your data is treated securely and in accordance with this Privacy Policy.

12. Third-Party Links
Our Website may contain links to external websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies separately.

13. Children’s Privacy
We do not knowingly collect data from individuals under the age of 16. If you believe a child has provided us with personal data, please contact us so we can delete it.

14. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Updates will be posted on this page with an updated “Effective Date.” We encourage you to review it regularly.
 

15. Contact for Resolving Customer Personal Information Privacy Complaints:
If you discover that your personal information is being used for improper purposes or beyond the agreed scope, you may file a complaint directly with our Customer Service Department using the contact information below. Upon receiving such feedback, we will verify the information, and if the member’s report is accurate, depending on the severity, we will take appropriate measures within 48 hours.
 

For any privacy-related questions, concerns, or data requests, please contact our team:



Customer Service Team

Manager: David Christian Andin


Manager Assistant: Ms. Thư


Live Chat: Available on our website from 9:00 AM – 6:00 PM (Mon–Sat)

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16. Methods and Tools for Customers to Access and Modify Their Personal Data on the Shopping Website:

Customers have the right to modify or delete their personal information by directly contacting us via hotline or by sending an email to the Customer Service Department. Upon receiving such feedback, we will verify the information, and if the member’s report is accurate, depending on the severity, we will take appropriate action within 24 hours.

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