Obligation of The Seller

Obligation to Ensure Ownership of Goods:

-The Seller is obliged to ensure that:
 

1. The Buyer’s ownership of the goods sold shall not be disputed by any third party;

2. The goods are lawful;

3. The transfer of goods is lawful.

- Obligation to Ensure Intellectual Property Rights of Goods:
The Seller is obliged to ensure that the goods under the contract do not infringe any intellectual property rights and shall be liable in the event of disputes relating to intellectual property rights of the goods sold, except where the goods are manufactured or produced according to formulas, drawings, or detailed technical specifications provided by the Buyer. In such cases, the Buyer shall be responsible for any claims or disputes related to the goods.
 

-  Obligation to Deliver Goods in Accordance with the Contract and Relevant Documents:
The Seller is responsible for delivering goods in accordance with the terms agreed in the contract, including correct goods, quantity, quality, type, technical specifications, etc., as agreed upon by both parties.
 

In addition to delivering goods, the Seller must provide the relevant documents associated with the goods.

These may include the bill of lading, information regarding the goods, packaging and preservation specifications, user manuals, etc. This obligation applies even in cases where the parties have not expressly agreed upon it.
 

In the event that the Seller delivers goods inconsistent with the agreed terms, the Buyer shall have the right to refuse receipt of the goods and claim compensation for any actual damages incurred.
 

-Obligation to Deliver Goods at the Agreed Time and Place
The Seller is obliged to comply with the parties’ agreement regarding the time and place of delivery. The Buyer shall check the delivery status on the website and arrange to receive the goods at the delivery address provided to the Seller in the event that the Seller delivers earlier than scheduled.
 

-  Obligation to Transfer Ownership of Goods
Unless otherwise provided by law or otherwise agreed by the parties, ownership of the goods shall be transferred from the Seller to the Buyer at the time the goods are delivered.
 

-  Liability for Non-Conforming Goods
Goods are considered non-conforming to the order if they fall under any of the following circumstances:
(i) Do not meet the ordinary purposes of goods of the same type;
(ii) Do not ensure the quality equivalent to the sample goods delivered by the Seller or as agreed with the Buyer;
(iii) Are not preserved or packaged in the customary manner for such type of goods, or not packaged in an appropriate manner to preserve the goods in the absence of customary preservation methods.

- Obligation of Warranty for Goods:
The products are not covered by warranty but may be exchanged or returned (please refer to the return and exchange policy below).
 

Conditions for Exchange/Return of Goods

The Buyer shall have the right to request an exchange or return in the following cases:
 

• Payment has been duly made through the website, but the goods have not been received within one (1) week from the expected delivery date, or the quantity received is less than the order placed.
• The goods received differ from the order (in terms of color, material, size, etc.).
• The goods are received in a damaged condition (e.g., package opened, product unusable, defective, broken, etc.).
• The Buyer changes their needs and wishes to exchange for another product.
In this case, only product exchange is allowed; no refund shall be provided.
The exchanged product must be kept with all accessories, invoices, labels, packaging intact, unused, and undamaged.
• The Buyer and the Seller mutually agree to return the goods.
• The request for exchange/return must be submitted within two (2) days from the date of receipt of the goods. After this period, the Seller reserves the right to refuse any request.
• The Buyer must provide a video recording of the unboxing process as evidence in the event of any complaint.
• All requests for exchange/return must be submitted through the website.
 

-Obligation of Notification

Under the Civil Code 2015 and the Commercial Law, in addition to the Seller’s obligation to notify the Buyer in cases of claims regarding intellectual property rights violations relating to goods manufactured at the request or according to formulas provided by the Buyer, the Seller is also obliged to notify the Buyer of any force majeure events occurring during the performance of the contract.
 

Accordingly, the parties shall agree on the notification procedure in cases where a force majeure event affects the performance of the contract, as well as the remedial actions to be taken by the parties to prevent or minimize damages for both sides.